Hamilton Medical Center’s Surgical Services provides you with excellent care.
At Hamilton Medical Center, we strive to ensure that our guests of our patients are comfortable, informed, and well taken care of.
After you have checked in at the front desk of Admissions, you will check in with the surgery receptionist located at the entrance of the surgery waiting area. Please provide a working phone number for the surgery guest who will receive updates throughout your visit.
All guests will wait comfortably in the surgery waiting area during the surgical procedure, where our staff will take excellent care of the patient. Our surgery receptionist, Nurse Navigators, and Nursing Leaders are available to provide updates and answer any questions. Guests will receive updates on the surgery status every hour until the procedure is completed unless the procedure lasts less than an hour. Once the surgery is finished, the surgeon will inform you of the outcome and discuss the next steps, including hospital admission or discharge plans.
Our Nurse Navigators
Hamilton’s nurse navigators are a unique resource and a helping hand. Our goal is to provide one-on-one expert care throughout surgery to help you achieve an optimal surgical outcome.
Madison Mills, RN, BSN
Madison Mills, RN, BSN, is the Director of Surgery for Hamilton Medical Center. She graduated from Carson-Newman University in 2011 with a Bachelor of Science in Nursing. She began working with Hamilton Medical Center in June of 2011 as an Operating Room Registered Nurse. In 2013, she completed her Certified Nurse of the Operating Room (CNOR) Certification exam. In 2015, she became the Surgical Services Clinical Manager and has been in her current role as Director since 2021.
Hannah Holland, RN, BSN
Hannah Holland, RN, BSN, serves as the Surgical Services Patient Navigator at Hamilton Medical Center. She obtained a Bachelor’s degree in Nursing from Dalton State College and has served in various roles throughout the hospital setting for the last fourteen years. She is the point of contact for patients, their families, and the surgical team.
Breanna Ellis, RN, BSN
Breanna Ellis, RN, BSN serves as the Orthopedic Patient Navigator and Joint Moves Coordinator at Hamilton Medical Center. She obtained a Bachelor’s degree in Nursing from East Tennessee State University and has worked as an assistant in the orthopedic clinic and hospital setting for the last six years. She educates patients and families as they prepare for total joint arthroplasty and other orthopedic procedures. She is the point of contact for patients, their families, and the orthopedic team.
For outpatient procedures: Once the patient is ready to leave the recovery area, a Registered Nurse will escort them to the post-operative area for monitoring before they go home. Guests are welcome to join the patient at this time. Discharge instructions for the patient’s individualized post-operative care will be provided. Additionally, an electronic copy of the After Visit Summary, including discharge instructions and follow-up appointments, can be accessed through Epic’s MyChart smartphone app.
For procedures that require hospital admission: The recovery room nurse will contact the appointed surgery guest with the patient’s room number. A staff member will assist guests in finding the inpatient room, where an inpatient nurse will be waiting to receive the patient.
HAND HYGIENE
Hand washing is essential for successful outcomes. Please practice proper handwashing by washing your hands with either soap or sanitizer, when entering and exiting the patient’s room and before touching the patient. This is for patient safety and helps reduce potentially harmful bacteria in the healthcare environment.
Our mission is to serve with compassion. As a guest at Hamilton Medical Center, it is our pleasure to ensure that your preferences and needs are met. If we can assist you in any way during your visit, please let us know.
HELPFUL RESOURCES
Our culinary chef and staff prepare flavorful cuisine using only the freshest ingredients to create a broad selection of entrees and side dishes you wouldn’t normally expect to find in a traditional hospital cafeteria. But this is not a traditional hospital cafeteria!
Relax in our comfortable, casual dining hall, or revive your spirit on our bistro-style patio, where you can sit and listen to the gentle sounds of the flowing wall fountain. Great food, fresh air, affordable prices in a casual atmosphere – take a much-needed break with us.
VISITATION GUIDELINES
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GIFT SHOP
The Gift Shop at Hamilton Medical Center is on the first floor, near the main lobby. We offer a wide variety of unique gifts for patients, visitors, and employees. Our dedicated volunteers and staff are eager to help you find the perfect gift. Whether you need a gift for a new baby, a get-well wish, a thinking-of-you sentiment, or any special occasion. Hamilton’s Gift Shop also carries accessories such as phone chargers and snacks.
Hamilton’s Gift Shop hours are: M-F: 9 AM-5 PM, Sat: 9 AM-2 PM, Sun: CLOSED
Need more information?
We’re happy to answer any questions that you may have. Please fill out the form below; we will be happy to answer any questions that you may have.
